FEMA said it answered the phone during the Texas floods. Most callers didn’t get through.

The conflicting statements from FEMA's leadership and the emerging data underscore a significant communication breakdown during a critical time. This situation not only affects public trust in FEMA but also raises questions about the agency's preparedness and response strategies in future emergencies. It is essential for federal agencies to ensure that their communication systems are robust and capable of handling high volumes of calls during disasters.