politics

Outsourced ATO call centre workers earn 40% less than public service colleagues, report finds

16 Haziran 2026The Guardian

A recent submission reveals that workers at the Australian Taxation Office's outsourced call centres earn up to 40% less than their public service counterparts. Nathan Brunne, a former call centre worker, highlights that this pay gap is structural and becomes more pronounced at senior levels.
For instance, team leaders in outsourced roles earn approximately $31 per hour, while their public service equivalents make over $52.
The Australian Taxation Office is facing scrutiny as it prepares for hearings that could reshape compensation practices for outsourced roles. The revelations about pay disparities come at a time when many workers are advocating for fairer wages and conditions, particularly in light of rising living costs and economi…
The significant wage disparity between outsourced call centre workers and their public service peers raises critical questions about equity and fairness in the labor market. As the 'same job, same pay' hearings approach, this situation underscores the need for a reevaluation of pay structures, especially in sectors…

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This article reflects the views of the author and does not necessarily represent the views of The Guardian.

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