politics

Ovo Energy to pay over £10 million for failing to monitor prepayment meter customers

3 Haziran 2026The Guardian

Ovo Energy has agreed to pay over £10 million after the energy regulator, Ofgem, identified significant failings in the monitoring of vulnerable customers using prepayment meters. The regulator's investigation revealed that insufficient oversight could have placed these customers at a 'clear risk of harm'.
As a result, Ovo breached rules intended to protect individuals in vulnerable situations, particularly those on the priority services register.
The case reflects ongoing concerns about the treatment of vulnerable customers in the energy market, particularly those relying on prepayment meters. Regulatory bodies like Ofgem are increasingly vigilant in enforcing standards to ensure that energy providers prioritize customer welfare and adhere to protective meas…
This substantial financial penalty highlights the critical importance of regulatory compliance in the energy sector, especially regarding the protection of vulnerable customers. The findings from Ofgem underscore a systemic issue within Ovo Energy's operational practices, raising questions about the adequacy of safe…

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