technology

Verizon-owned Visible is offering outage credits, too

16 Ocak 2026The Verge

🤖AI Özeti

Visible Wireless, a subsidiary of Verizon, is offering its customers a $5 credit on their next bill following a recent service outage that affected Verizon's network. This comes after Verizon itself provided a $20 credit to its direct customers. The outage has prompted both companies to address customer dissatisfaction through these credits.

💡AI Analizi

The decision to offer credits to customers reflects a growing trend among telecom companies to maintain customer loyalty during service disruptions. While the $5 credit for Visible customers is significantly lower than the $20 offered to Verizon customers, it still serves as a gesture of goodwill. This could be seen as an attempt to mitigate negative sentiment and retain customers in a competitive market.

📚Bağlam ve Tarihsel Perspektif

The outage that triggered these credits highlights the vulnerabilities in network reliability, especially for customers who rely heavily on mobile connectivity. Verizon's response, including credits for both its own customers and those of Visible, indicates an acknowledgment of the importance of customer service in the telecommunications industry.

This article is based on current events and may be subject to updates as new information becomes available.